Refund policy

Refund & Return Policy

WASHING OR DEFACING ANY ITEM PURCHASED FROM FLAGS CONNECTIONS, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.

Please allow 7 to 10 business days for your return to be processed. To help us process your return in a timely fashion please include the packing slip or copy of invoice. If you do not have either please put a note inside with order number, name, address and telephone number. Thank you.

We reserve the right to charge a 20% re-stocking fee on any large orders that are returned. A 20% fee will be charged on items returned without the original packaging.

FLAGS: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE

FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees and 20% restock fee. If you have affixed the face plate and /or a medallion onto the case or the pedestal you CAN NOT RETURN the merchandise.

FLAG BUNTING: Flag bunting is NON RETURNABLE, NON REFUNDABLE, AND NON EXCHANGEABLE.

FLAGPOLES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. There is a $35 restock fee for all in ground flagpoles. There is no restock fee on indoor and wall mount residential flagpoles. Please contact us if you need to return a large one piece flagpole, as these ship directly to the flagpole factory. Customers will have to pay for the freight to return their commercial flag pole. There is also a 20% restock fee on commercial grade and a 20% restock fee on commercial one piece flag poles. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Flags Connections, Inc. is not liable for damaged or missing items when shipped via freight if you sign for it accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.

DEFECTS: Defective items must be reported within 14 days of receipt. Flags Connections, Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Flags Connections, Inc. will not be liable for defective items NOT reported within the 14 day policy.

CUSTOM ORDERS: Custom orders, such as flags, Flag Cases and lapel pins, are non-refundable/non-returnable.

SPECIAL ORDERS: Special orders are non-refundable/non-returnable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order. Flags Connections, Inc. will not be liable or held responsible for misspelled orders placed online by the customer. Please proofread and look over your order before sending it through.

STICK FLAGS: Military, Historical, State & International Stick flags are non-returnable/non-refundable. Stick Flags are not suitable for young children. We try our best to have all the stick flag staffs and tops look alike, however some substitutions may be made in the event we awaiting a shipment to arrive. We reserve the right to make these substitutions.

SHIPPING/HANDLING FEES: Non-refundable.

RE-STOCK FEE: none except for flag cases, were a $10 fee applies, and outdoor in ground flagpoles were a $15 fee applies. Commercial grade sectional poles have a 10% restock fee and Commercial 1 piece poles have a 15% Restock fee.